1、技術咨詢:

1. Technical consultation:

買方提供物料干燥要求，賣方無償提供干燥技術咨詢。

The buyer provides the material drying requirement, and the seller provides the latest drying technology consultation without compensation.

2、選型推薦:

2. Selection and recommendation:

選購設備前，賣方無償提供選型推薦。

Before the purchase of equipment, the seller will provide the best selection recommendation without payment.

3、安裝調試:

3. Install and debug:

??按買賣雙方確認的設備布置圖及設備基礎圖安裝調試。

It is installed and debugged according to the equipment layout and equipment basic plan confirmed by the seller and the buyer.

4、培訓服務:

4. Training services:

??供方派技術人員前往協助指導安裝、調試合格，試運期間，培訓買方有關操作人員，直到熟練操作為止。

The supplier will send technicians to assist in guiding installation and commissioning. During the trial run, the buyer will be trained to operate until skilled operation.

5、保修服務:

5. Warranty service:

??設備從發貨之日起,保修期十二個月,保修期內產品非人為所致的損壞由賣方免費修理。

The warranty period is twelve months from the date of delivery, and the damage caused by the product is guaranteed by the seller free of charge.

6、驗證配合:

6. Verification coordination:

??根據客戶需要免費提供設備及管理驗證資料及方案。

According to customer needs, we provide free equipment and management verification information and solutions.

7、維修服務:

7. Maintenance service:

設備發生故障，無特殊原因，供方在接到通知后根據遠近1-3日內到達現場服務。

There are no special reasons for the failure of the equipment. The supplier will arrive at the field service within 1-3 days after receipt of the notification.

8、配件提供:

8, accessories provide:

??保修期內外均能及時提供及時周到的配件服務。

During the warranty period, timely and thoughtful accessories service can be provided promptly.

9、隨機文件:

9. Random documents:

??根據合同提供產品及配件使用說明書，設備材質報告等相關GMP驗證資料。

According to the contract, we provide relevant GMP verification data for products and parts, manuals and material reports.

10、終身服務:

10. Life-long service:

產品保修期滿，賣方繼續提供產品終身服務，并優惠有償提供易損配件。

At the expiration of the warranty period, the seller will continue to provide life-long service and offer vulnerable parts with compensation.

11、客戶檔案:

11. Customer files:

建立客戶檔案制，為客戶提供查檔及資料提供服務，解決客戶維修后顧之憂。

We should establish a customer file system to provide customers with information and services to solve the problems of customer care.